General terms

Eligibility

To use luxeoora services you must be legally capable of entering into contracts in your jurisdiction and at least 15 years old. Our services are designed for entrepreneurs, company representatives, and professionals operating in Thailand or seeking Thai legal guidance. By using our services you confirm you meet these criteria and that you are not subject to sanctions or restrictions that would prevent lawful engagement.

Age requirement: Users must be at least 15 years old to access business-oriented services. If you are under the required age, access must be arranged through a parent or legal guardian who can accept these terms on your behalf.

Lawful use: You agree to use luxeoora services only for lawful purposes and not to engage in activities that infringe rights, violate laws, or facilitate wrongdoing. Unlawful or harmful use may result in service suspension and reporting to relevant authorities.

Country limits: While luxeoora focuses on Thailand, certain services may be restricted for users in other jurisdictions due to local regulations. Where a service cannot be lawfully provided, we will inform you and suggest alternative lawful options when possible.

Account and registration

Account creation: Certain features require an account. Provide accurate information and update it as needed. You are responsible for activity under your account and for maintaining the confidentiality of login credentials.

Information accuracy: You must provide current and accurate information when registering and using services. Incorrect or outdated details that affect legal work may lead to delays or additional fees.

Security: Keep account credentials secure. Notify luxeoora immediately if you suspect unauthorized access. We may suspend access to protect data while contribute security incidents.

Non-transferable accounts: Accounts are personal and non-transferable unless explicitly agreed in writing by luxeoora. Sharing credentials is discouraged and may result in access restrictions.

If your account is compromised: Contact us immediately at +66938435766 so we can take steps to secure your account and advise on next steps. Prompt reporting helps reduce potential harm to your business matters.

Suspension: We may suspend accounts for policy violations, suspected fraud, or security concerns. Suspensions aim to protect users and the integrity of services. We will notify you and provide an explanation where practicable.

Services provided

Scope of services: luxeoora provides legal drafting, contract review, business registration assistance, compliance audits, and advisory consultations tailored for entrepreneurs. Service descriptions on luxeoora.click outline scope, deliverables, and expected timelines. Specific legal outcomes depend on facts and applicable law.

Service updates: We may modify service offerings or features. Material changes affecting delivered services will be communicated with reasonable notice and options to accept new terms or discontinue the service.

Availability: We strive for consistent availability but some services depend on third parties, local authorities, and scheduling. Delays in approvals or third-party responses can affect timelines. We will inform you of anticipated delays when possible.

User rules

User responsibilities: When using luxeoora services, you agree to follow lawful instructions, cooperate in providing required information, and act in good faith. Failure to comply may hinder service delivery.

• Provide accurate and complete information related to your legal matter.
• Do not submit fraudulent, defamatory, or deceptive content.
• Respect intellectual property rights and third-party confidentiality.
• Comply with applicable laws and any specific regulatory requirements for your industry.
• Use services only for legitimate business purposes connected to your operations.
• Cooperate with requests for documentation or clarification needed to perform services.
• Refrain from actions that interfere with service delivery or harm other users.

User content

User content: You may upload documents, messages, or materials to luxeoora as part of service delivery. You retain ownership of your content, but must provide necessary licenses to allow us to perform the services.

Ownership: You retain ownership of documents and materials you provide. We will not claim ownership over your original business documents, though templates we supply remain our intellectual property unless otherwise agreed.

License to operate: By submitting content, you grant luxeoora a limited, non-exclusive license to use, copy, and process the materials as needed to deliver agreed services, including sharing with third parties such as registries or translators when required.

Responsibility: You are responsible for ensuring you have rights to submit materials and that they do not infringe third-party rights. We are not responsible for inaccuracies or legal issues arising from user-supplied content.

Removal requests: If you request removal of your content after service delivery, contact us. Removal may be subject to retention obligations or practical limits where records are required by law or for legitimate business purposes.

Intellectual property

Intellectual property: luxeoora retains rights over proprietary documents, templates, methodologies, and branding. You may not reproduce, distribute, or use our proprietary materials beyond the scope of the license granted for your engagement without prior permission.

• Do not reproduce luxeoora templates or proprietary documents for resale or distribution.
• Do not remove or alter intellectual property notices on materials provided by luxeoora.
• Request written consent from luxeoora before using our brand or marketing materials.

Paid services and subscriptions

Paid services: Certain services require payment. Fees, payment methods, and billing cycles are described in service agreements or invoices. Fees are set to reflect the scope and complexity of legal work provided.

Pricing: Fee schedules and any quoted prices will be provided in advance. Final costs may vary if the scope changes or additional work is required. We will notify you of material changes to pricing before proceeding.

Payment terms: Payments are due as stated in your invoice or engagement letter. Accepted payment methods are listed on luxeoora.click. Delays in payment may result in suspension of services until arrears are resolved.

Subscriptions: Recurring services may be offered on a subscription basis with periodic billing. You may cancel subscriptions according to the cancellation terms provided at signup. Continued access requires timely payment.

Refunds: Refunds, if any, are considered on a case-by-case basis. Where refunds are offered, they will be processed through the original payment method and subject to any applicable deductions for work already performed.

Cancellation: You may cancel services as described in your engagement terms. Some work already performed may be non-refundable if it was delivered or irrevocable actions were taken on your behalf.

Taxes: Applicable taxes, duties, or government fees are the responsibility of the client unless otherwise stated. We will indicate tax treatment and amounts on invoices when applicable.

Price changes: We may update service fees from time to time. Existing engagements will be honored under agreed pricing unless mutually agreed otherwise. New engagements will reflect current pricing.

Non-payment: Failure to pay may result in service suspension, collection actions, and liabilities for outstanding fees. We will attempt to resolve disputes amicably before pursuing further remedies.

Disclaimer

Disclaimer: Information provided by luxeoora is for general guidance and does not constitute a substitute for tailored legal advice on specific matters. Legal outcomes depend on individual circumstances and applicable law; we provide analysis and documentation based on the information you supply.

Limitation of liability

Limitation of liability: To the extent permitted by law, luxeoora's liability for direct damages arising from services is limited to fees paid for the specific service giving rise to the claim. We are not liable for indirect, consequential, or punitive damages. This limitation reflects a balanced allocation of risk and enables affordable access to legal support.

Third-party services

Third-party services: We may rely on third-party providers for services such as translations, filings, or background checks. We strive to work with reliable partners but are not responsible for their actions beyond our contractual arrangements.

Termination

Termination: Either party may terminate an engagement in accordance with the terms in the engagement letter. Termination does not relieve the client of obligations to pay fees for work already performed or outstanding costs incurred on the client's behalf.

Consequences of termination: Upon termination, luxeoora will invoice for completed work and deliverable materials. We may retain copies of records as required by law or for legitimate business purposes, subject to privacy protections.

Privacy and data

Privacy: Our privacy practices are described in the Privacy Policy available at luxeoora.click/privacy. We collect and process client data necessary to deliver services and comply with legal obligations. Contact information for privacy matters is provided in the policy.

Communications

Communications: We may communicate by email, phone, or messaging for service updates, billing, and legal notices. Ensure contact details are current. Electronic communications may not be secure; sensitive instructions should be confirmed through secure channels as agreed.

Changes to terms

Changes to terms: We may update these Terms of Service. Significant changes affecting client rights will be communicated with reasonable notice. Continued use of services after changes indicates acceptance of the updated terms.

Governing law

Governing law: These terms are governed by the laws of Thailand. Any dispute arising from these terms shall be interpreted under Thai law and resolved in accordance with the dispute resolution provisions below, unless otherwise agreed in writing.

Dispute resolution

Dispute resolution: We aim to resolve disputes amicably. Parties should attempt negotiation and, if unresolved, pursue mediation. If mediation fails, disputes may be brought before the competent courts of Thailand. This approach seeks practical, timely solutions for business disputes.